Frequently Asked Questions

A carefully curated selection of up to 9 hand-crafted items, lovingly made by Israeli artisans, charities, families, and farmers. Each box immerses you in the vibrant story of a different Israeli city, blending its biblical heritage with its modern charm. You'll find treasures like unique foods, exotic spices, hand-painted artwork, ceramics, beauty and home products, all thoughtfully accompanied by biblical scripture and historical insights, bringing the richness of each city to your home.

Each Artza box includes over $180+ worth of value, and many items are made exclusively for our subscribers.

Never. Every single item in every box is new, exclusive, and thoughtfully chosen to surprise and delight you.

We collaborate with small businesses, charities, and artisans who rely on your support to thrive. With each box, you're directly supporting up to 9 small Israeli businesses. Every item within your box is meticulously selected and designed to ensure you receive the finest gifts from Israel. Quality is our unwavering priority, and we never compromise on delivering excellence to your doorstep.

The boxes themselves are not customisable, every subscriber receives the same curated selection for that season. However, every active subscriber gets exclusive access to the Artza Subscriber Store, where you can purchase additional individual pieces from Israel between deliveries.

Annual subscribers are billed once a year and enjoy 4 Artza boxes for an exclusive discount. You savor a seamless, uninterrupted journey through the Holy Land, all while becoming part of our thriving community of like-minded annual subscribers. Additionally you gain priority access to limited-edition boxes and special promotions, ensuring you're always at the forefront of the Artza adventure. It is no wonder why 80% of subscribers choose annual. A seasonal subscription means you'll receive and be billed for your Artza box every three months.

Annual subscribers experience the full journey from Genesis to Jerusalem, while saving more on every box and making the greatest impact for the families they support.

Yes! You can cancel anytime, either through your online account or by emailing us at support@artzabox.com.

Yes, you're never locked in. You can cancel, pause, or skip a box anytime. Log into your account or email us at support@artzabox.com.

Yes, we do! Artza ships to over 50 countries worldwide. Whether you're in Canada, the UK, or anywhere in the world, Artza brings Israel to your doorstep. Shipping rates vary based on your location and will be calculated at checkout. If you have any questions or need assistance with international shipping, feel free to reach out to our support team at support@artzabox.com.

Our team in Israel curates, packs, and ships your first box after ordering. Orders are typically processed within 10 business days, after which shipping times vary by destination.

We want your Artza experience to be nothing less than perfect. If anything arrives damaged or not up to standard, simply email us at support@artzabox.com and we'll send you a replacement right away, no hassle.

Returns are accepted within 30 days of delivery for unused items in their original packaging. Contact our support team at support@artzabox.com for assistance.

Artza currently uses two separate customer portals depending on when you signed up. If you signed up before March 1st, 2025, please use the Old Portal. If you signed up on or after March 1st, 2025, please use the New Portal. Not sure which one to use? Check the date of your sign-up confirmation email, or reach out to us at support@artzabox.com and we'll be happy to help.

Your account is created automatically when you place your first order and there is no separate sign-up process. Once your order is confirmed, you will receive an email with access to your subscriber portal where you can manage all your subscription preferences.

Log into your account through the correct portal or reach out to us at support@artzabox.com. Our team is always happy to help.

While the boxes themselves aren't customisable, every active subscriber gets exclusive access to our Artza Subscriber Store: a private shop where you can browse and buy more of what you love, and discover special pieces that aren't available in the regular boxes. Prices are only visible to logged-in subscribers.

Log into your subscriber account using the correct portal for your sign-up date. Once logged in, the full shop unlocks automatically. If you are having trouble accessing it, contact us at support@artzabox.com.

Every Artza box directly supports the families, artisans, small businesses, and charities inside it. With each box, you're directly supporting up to 9 Israeli businesses, from small family farms to artisan workshops. Our boxes also support charities doing real work across the Holy Land, from food relief to youth and disability support.

Artza partners with 42+ charities across Israel, including organisations supporting at-risk youth, adults with disabilities, and community relief efforts. Some of our partners include Susan's House in Jerusalem, ADI - The Ability Boutique, and 424 Salt at the Dead Sea. Each seasonal box features items connected to one or more of these organisations, and their stories are shared inside every delivery.

Artza is rooted in faith and designed primarily for Christians who love Israel and want to connect more deeply with the Holy Land. That said, anyone who appreciates handcrafted Israeli products, wants to support the people of Israel, or is curious about the land and its stories is warmly welcome. The box is designed to bring joy, meaning, and connection to anyone who opens it.

Absolutely! We invite you to become a part of the Artza team and unlock exciting earning opportunities while sharing in our mission. It's simple to get started - click here to learn more about how you can earn with Artza. Join us in spreading the love for the Holy Land!

Earnings vary based on your audience size and how you share Artza, but our affiliates earn a commission on every subscription that comes through their unique link. There are no caps on what you can earn, the more families you introduce to Artza, the more you earn. Full commission details are available when you sign up through our affiliate portal.